ABOUT THE CUSTOMER

Customer is a global leader providing storage solutions for over a century located in North America.

PROBLEM STATEMENT

• Customer is challenged with sharing documents and communications with internal and external stakeholders.
• Responses to customers on activities such as providing information on order status required either a call or e-mail from the customer.
• Suppliers too required to see their data on what they have shipped, pending invoices, etc.
• Sales personnel required to see information relevant to their roles.

GUARDIAN SOLUTION

• Each one of those above queries was manually answered and was error-prone, resulting in a bad CSAT and ESAT and sometimes even attrition.
• Guardian performed a detailed analysis of the requirement.
• Designed an approach keeping in mind "User Experience" as a theme.
• Guardian built and designed a solution on the concept of self-serviceability.
• Allow every stakeholder with credentials to seek the relevant information online without calling or e-mailing.
• Invoices, orders, shipment, goods receipts, payments, and many more can now be tracked online.
• The content of the above documents and many more is easily accessible with the right credentials and role-based authentication.
• This allowed freeing up the operational tasks bandwidth of support personnel and focus on other productive strategic and tactical tasks.

Write to us:

ERP: SAP B1
Platform: Microsoft Azure
Sales@guardiantechnologygroup.com