## ABOUT THE CUSTOMER

Customer is a global leader providing storage solutions for over a century located in North America.

## PROBLEM STATEMENT

- Customer is challenged with sharing documents and communications with internal and external stakeholders.
- Responses to customers on activities such as providing information on order status required either a call or e-mail from the customer.
- Suppliers too required to see their data on what they have shipped, pending invoices, etc.
- Sales personnel required to see information relevant to their roles.

## GUARDIAN SOLUTION

- Each one of those above queries was manually answered and was error-prone, resulting in a bad CSAT and ESAT and sometimes even attrition.
- Guardian performed a detailed analysis of the requirement.
- Designed an approach keeping in mind "User Experience" as a theme.
- Guardian built and designed a solution on the concept of self-serviceability.
- Allow every stakeholder with credentials to seek the relevant information online without calling or e-mailing.
- Invoices, orders, shipment, goods receipts, payments, and many more can now be tracked online.
- The content of the above documents and many more is easily accessible with the right credentials and role-based authentication.
- This allowed freeing up the operational tasks bandwidth of support personnel and focus on other productive strategic and tactical tasks.

## Write to us:

**ERP:** SAP B1  
**Platform:** Microsoft Azure  
[Sales@guardiantechnologygroup.com](mailto:Sales@guardiantechnologygroup.com)